Terms And Conditions
What You Need to Know
Thaitan Glossworks LLC seeks to provide the best complete detailing service experience. We want to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.
By scheduling any service with Thaitan Glossworks LLC, you hereby agree to all terms listed on this page.
Booking and Cancellations
Thaitan Glossworks LLC may require a 30% non-refundable booking fee due at the time of scheduling. The booking fee is required to schedule your appointment and is applied to your final bill upon completion of service. A payable invoice for the booking fee will be either emailed or texted. Once the booking fee is paid, the appointment will be scheduled, and you will receive a notification.
issues pop up. Cancellations and rescheduling requests must be made 24 hours or more in advance. You may reschedule an appointment once within 30 days with no additional booking fee. The booking fee will be forfeited if you cannot make 24 hours’ notice or no call/no show.
Payment Terms
A 30% non-refundable booking fee is due on schedule. The remaining payment is due on the date of service. We accept cash, checks, major credit cards (Visa, MasterCard, Discover, and American Express), ACH, Affirm, Afterpay, Apple Pay, and Google Pay. Please do not leave any payments in the vehicle.
Terms of Service
Thaitan Glossworks LLC must conduct an in-person consultation with you and the vehicle before we can provide you with the total cost and estimate the time before we accept a job. We reserve the right to adjust any over-the-phone cost or time estimate after visually inspecting your vehicle. Suppose the vehicle condition changes between the time the vehicle was inspected and the scheduled appointment. In that case, the service cost may change, and you will be notified to get approval before work starts.
If you have extra/special requests, please let us know at the time the service order is written. Any alterations or changes after the initial service package order has been issued may result in an extra charge. Any alterations or charges to the initial service package order must be approved in writing between you and Thaitan Glossworks LLC before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate and/or time.
Paint Correction, Polishing & Scratch Removal
Paint correction, by its definition, is the removal of defects in the vehicle’s paint surface.
Some scratches may be too deep to remove safely. We will always do our best to minimize them, but at the risk of removing too much clear coat, we will always err on the side of caution. It is better to live with a scratch VS taking away too much clear coat. There is only so much clear coat on a vehicle, and it can be VERY easy to remove too much material. The vehicle panel must be repainted once the clear coat is breached and removed.
The amount of labor your vehicle needs to look its best is different for every vehicle. That is why we can never quote you a flat rate price over the phone or on the internet.
Pre-Existing Damages
It is difficult to find pre-existing damages during the initial vehicle inspection; some vehicles tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore should a Thaitan Glossworks LLC representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, you agree not to hold Thaitan Glossworks LLC responsible for any pre-existing damages to your car.
Dirt can hide swirl marks, scratches, dings, paint chips, fine lines, and marks. We will inform you if a Thaitan Glossworks LLC representative finds any exterior imperfections. However, Thaitan Glossworks LLC will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Also, during paint correction, other paint defects may become evident, and we will not be responsible for these pre-existing paint imperfections; smaller scratches, swirls, and other defects tend to hide and mask more serious and deeper scratches that will be more easily seen after paint correction. Thaitan Glossworks LLC will not be held responsible should we find pre-existing paint imperfections during our normal course of detailing that you were unaware of.
Remove Personal Items
Please remove all personal items prior to your appointment. Although we will take the utmost care with anything left inside your vehicle, we cannot be held responsible for any personal items left behind.
Child Seats
Due to child safety and liability reasons, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before the appointment. Should the car seat be left in the vehicle, we will do our best to clean around the car seat, but we can’t promise your total satisfaction.
Vehicle Battery
I understand that the doors, tailgate, trunk and hood may be open for extended periods and may cause battery discharge. I authorize Thaitan Glossworks LLC to utilize either a battery charger or disconnect battery to ensure battery charge.
Service Time Policy
Our service times are only an estimate. Your vehicle may take more or less time to complete the agreed upon services.
Photo / Video Rights
When scheduling services with Thaitan Glossworks LLC, you give us the right to post and use photos and videos of your vehicle before, during, and after the service. We will not identify our clients by name without their permission beforehand.
Service Guarantee
Upon completion of your car, we will walk you through a complete car inspection of agreed-upon services and the results achieved. If, in the unlikely event, you are not completely satisfied with the results, we will take it back to the shop and make it right. Service claims must be presented in person to Thaitan Glossworks LLC within 48 hours.
Any vehicles that receive paint correction services need to be in normal or better conditions to meet our starting price. Vehicles that are damaged or come in with poor paint quality will be charged extra.
Price estimates or additional costs will be given at the time of service and will vary depending on the vehicle’s condition.
Each of our services has a standard completion time frame. If the condition of your vehicle causes us to go over this set timeframe, you will be charged an additional [X] per hour of work.
Hazardous Waste Disposal Surcharge
Thaitan Glossworks LLC MUST Charge a Hazardous Waste Disposal Surcharge due to environmental laws requiring us to be as green as possible. We must use Bubba Sudz self-service bays to wash vehicles.
We will charge accordingly to how much time is used at Bubba Sudz self-service bay. Time/Charge will vary depending on the condition of the vehicle.
Hazardous Waste Disposal Includes –
- Grey Water/ Water contaminated with Chemicals from Wash.
- Garbage from Vehicles.
- Dirt/Pine Needle / Debris clean-up.
Payment Terms
- We accept cash, debit cards, Apple pay, and major credit cards for payment.
- There is a non-refundable 30% deposit required to book services [X] and up. (You also have the option to pay in full). If you choose to do so and the appointment is canceled by you, the customer, you will receive a refund minus the 30% deposit and any applicable payment processing fees.
- All service options [ ] and under are paid in full upfront, if the appointment is canceled by the customer they shall receive a refund minus 30% and any applicable payment processing fees.
- Any no-show is an automatic forfeiture of any deposit amounts or 30% of the total for services required to be paid upfront and any additional payment processing fees.
Thaitan Glossworks LLC will not be liable for any damages or defects in the factory or aftermarket surfaces or paint.
If you have any questions, please feel free to contact us. We would be happy to help.
Services Terms and Coditions
Ceramic Coating
General Liability Limitations
Deterioration of factory-installed equipment or any other treated part of the substandard specification, materials, or workmanship by the vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Thaitan Glossworks;
- Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface, hard water spots.
- Pre-existing damage or deterioration; and/or
- Any claim for matters which are covered by vehicle manufacturers’ warranty.
General Warranty Invalidation
Thaitan Glossworks warranty for any product will be considered invalid if any of the following general condition occur:
- Neglect to maintain the vehicle according to the standards and techniques recommended by Thaitan Glossworks. These techniques and standards are listed in section 2 of this document and should also be printed and given to customers when they receive the warranty.
- Damage caused by abrasive compounds and polishes and third-party products;
- Damage resulting from a collision or other vehicle accidents;
- Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing or any other force majeure;
- Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty;
- Damage caused by any alteration or modification to the vehicle surfaces;
- Damage caused by manufacturer’s defects;
- Damage to the vehicle prior to product application and
- Failure to adhere to any requirements listed under the terms and conditions of this warranty.
Paint Protection Film
1. Drying film. Your new protective film (clear bra, paint protection film – known as PPF) will take 3-4 weeks to fully dry. Do not wash the vehicle for the first seven days. You may notice some telltale signs of water under the film. We make every effort to have your film completely dry prior to delivery, but if you see some water spots under the film, avoid touching them. They will evaporate. Any air left behind we can easily remove once the film is fully dried.
2. Warranty. Our gloss clear bra/PPF carries a 12-year warranty against yellowing, cracking, and fading. Fashion options may have a shorter warranty, typically 8-10 years. This warranty does NOT cover abuse (such as getting too close with a pressure washer and cutting/lifting the film or automatic car washes), accidents, or from debris. Yes, this film will protect from most rock chips. However, there is a chance that a sharp/large enough object traveling at a high rate of speed could “chip” or cut the paint protection film (this goes for any type of clear bra, even the thickest types). This is not covered under warranty. The film is designed to sacrifice itself to save your paint.
3. Existing Coatings. The vehicle should not already have an existing ceramic coating on the paint. If there is a currently working coating on the paint, we can make every effort to remove it first, BUT we cannot guarantee that it will not lift in certain places on the edges. We use special prep sprays and polishes to remove dealership-installed (or other) ceramic coatings, but certain areas are difficult to remove.
4. Existing Rock Chips. Please note that current chips will appear as PPF imperfections if we install PPF over them. We have several methods to mitigate the overall negative appearance of rock chips under the film, but the older the vehicle, the more likely that it has existing rock chips that will stand out. This is especially true on dark or black vehicles, as the “dots” show as a light gray/white spec. We have installed clear bra on 5-7-year-old vehicles without issue, and we have installed it on cars with less than 1000 miles that have had a ton of rock chip imperfections, or even some that have come straight from the dealership that already have chips.
5. Computer Software/Custom Cutting. We install most paint protection film by using computer software. As such, there will be slightly exposed edges in certain areas that are unavoidable, although we try to minimize this as much as possible by wrapping every edge that we can. We make every attempt to make the installation as seamless as possible, but sometimes it happens, as some newer cars have complicated body lines that require multiple pieces seamed together. This is more noticeable on matte finish wraps and white/light color vehicles. On lighter vehicles, the seam will be more evident.
Dirt will eventually build up on the seam. It can be carefully maintained and cleaned. You may clean these surfaces lightly with a toothbrush. Ceramic coatings will help make cleanup easier.
6. Badge and Trim Removal. On certain installations, we may have to remove badging or other parts of the car to provide the best experience for you, should you request it. For example, doing a full vehicle wrap or a wrap on the hood usually requires us to remove the hood emblem. The customer is responsible for the cost of replacing the badge if, for some reason, it is a one-time use by the manufacturer (we will do research and warn you prior to installation). All attempts will be made to retain all OEM badges and lettering unless the customer wishes otherwise.
We make every attempt to NOT remove badging unless absolutely necessary or requested. Many emblems and decals are on backorder.
7. Imperfections. We strive for perfection in our installations, but due to the nature of covering an entire vehicle in an adhesive film, it is likely that you will see some degree of dust, contamination, or other debris under the film after installation. We attempt to take every precaution possible to make a near-perfect install, with the understanding that no installation will actually be perfect. We will not allow it to leave if we are not satisfied with our own vehicle. Please note that the older the vehicle, the more likely it is to have dirt hidden in hard-to-access areas without a complete disassembly of the vehicle (which we do not do). This increases the odds of having slightly more specs of dirt under the film. Again, we make every attempt to mitigate this with our advanced installation techniques.
However, if the goal is to find an imperfection in the film, you will find something. We urge clients to consider that this is a protective film and not a completely invisible film with no imperfections.
8. Non Factory Paint. THAITAN GLOSSWORKS LLC cannot be held liable for non-factory paint, as it is often improperly prepped and may lift. This includes non-factory paint, such as dealership touchups prior to delivery, that are not always as evident. OEM/factory paint will typically NOT lift. We will make every attempt to identify if a vehicle has been repainted and will get your consent prior to continuing.
9. Headlights. We have stopped putting a clear bra on headlights as part of our packages. There is a risk on some newer headlights, which can delaminate the protective headlight coating. We are confident that there is a greater risk of this issue than damaging your headlight with a rock chip. However, if you would like us to install PPF on your headlights, please let us know, and we can discuss options.
10. Unsuitable Surfaces for Clear Bra. On our full-body PPF jobs, we cover almost every surface. There are some surfaces that may not be suitable for PPF (any textured surface – be it plastic or otherwise, some trivial accent pieces that aren’t facing forward, some instances of grilles or fake chrome pieces that are cheaper to replace than to have us protect), etc.
11. Lifting. It is possible, and normal within the industry, to notice some minor lifting that needs to be trimmed at the two-week mark post-installation. We make every attempt to avoid this situation, but it is normal to have to trim some areas. Don’t hesitate to contact us to have us trim these areas.
12. Relief Cuts. You may notice some “relief” cuts in certain areas. Unfortunately, PPF has difficulty bending/stretching over certain areas due to the thickness of the film. Unlike vinyl wraps, which are a little more pliable and about 1/3 as thick, PPF might require seams or relief cuts. As most of our patterns are computer-cut, we try to stick within the parameters of the computer patterns, which have seams and relief cuts built in.
13. Refunds. At THAITAN GLOSSWORKS LLC, we do not issue refunds. We do, however, if necessary (this is extremely rare), replace film on entire panels if we deem a mistake during installation has occurred that requires a replacement, as opposed to trimming or fixing. We use a general industry standard at our discretion to make this determination. We want all clients to be satisfied with all work received.
14. Photo release. Unless otherwise discussed, signing this document authorizes THAITAN GLOSSWORKS LLC to use photos and videos for YouTube, social media, and advertisements.